Ideal Protein and BioTe Products: We will be happy to exchange Ideal Protein and Biote products, as set out below. If you wish to exchange an item, you must do so within 10 days of the purchase of the product. There are NO REFUNDS for any products, only exchanges.
- All exchanged products must be accompanied by a valid receipt within 10 days of purchase.
- All exchanged products must be clean, undamaged and unopened.
- If individual packages have a nutritional label on the back or boxes are unopened, they may be exchanged for products of equal or lesser value. However, if the boxes have been opened and there are no nutritional labels on the individual packages, they can only be exchanged for the products in the ‘trade out bin’.
- No expired products will be exchanged.
- Ideal Weight and Skin reserves the right to accept or deny product that the client requests to be exchanged.
ZO and Elta MD Skin Care Products: If you are not completely satisfied with a ZO or Elta MD product for any reason, we offer a 10-day exchange for any other product, of equal or lesser value, with a valid receipt. We have 25+ products, so if something is not working, we encourage you to try another product. We allow 2 individual product exchanges within 365 days. We will refund any UNOPENED products within 72 hours of purchase with a valid receipt. If a credit card was used, then the credit will be given back to the credit card that was used to purchase it.
Medical Aesthetics and Spa Services: In the event that a package or series of treatments has begun, these services will be considered to have been used even though the full series may not have been completed. Should you wish to discontinue your treatment during a series, credit (not a refund) for the pro-rated share of unused treatments at paid discounted package price may be extended, and this may be used to purchase other treatments or products offered at Ideal Weight and Skin. At Ideal Weight and Skin, we offer goods and services that are irrevocable. Therefore, we do not issue refunds or exchanges for any product or service that has been injected or used in your treatment.
Memberships: Monthly memberships are auto-renewed but may be terminated at any time by a member provided that at least 30-days’ notice is given in advance of your monthly due date. Annual memberships are for twelve 12-months and do not auto renew. Refunds for annual memberships are only available within 15-days of purchase and any discounts provided will be deducted from refund.
Care Credit: The credit available is intended for services at IWAS clinics. We pay for the zero-financing part of the promo offered to all of our clients. We will review on a case by case any refund request.